FAQs on Shipping
Which countries do you ship to?
OMAR & EVE ships to most countries worldwide. You can select your shipping destination by clicking the top right-hand corner of the website or choosing your country from the delivery dropdown at checkout.
If your country is not listed, we currently do not offer shipping to that location.
How long does it take to ship to my country?
Delivery times depend on the shipping method selected at checkout. Estimated delivery times and cost will be displayed for each option. Please note that delivery dates quoted at checkout are an estimation only. We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer. Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delay .
Why is my package stuck in customs?
Customs clearance is completely beyond our control, as are any delays resulting from inspections by the customs authorities. As only the recipient of the package can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking reference number provided in your dispatch confirmation email.
I prepaid my duties & taxes, but have been charged more fees for delivery. Why?
If you prepaid your duties & taxes at checkout, your order is covered by our ‘guaranteed landed shipping cost service’, meaning that you should not have to pay any further fees
Will I have to pay duties and taxes on my order?
To most markets, goods are dispatched on a DDP (delivery duty paid) basis, which means you won’t need to pay any additional fees upon delivery. The countries where this service is available are listed below:
Australia, Austria, Belgium, Bermuda, Bulgaria, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland (Republic of), Israel, Italy, Japan, Korea (South), Kuwait, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand,
Norway, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates.
If you are shopping in the following countries, you will only pay for local sales tax, if applicable, at checkout. We guarantee you will not be charged any additional fees upon delivery:
United States, Canada. In all other markets, duties and taxes will be listed at checkout and you will have the option to either pre-pay the additional charges at checkout, or at point of delivery. Please note that if you choose to pay at point of delivery, we
cannot guarantee the fees upon delivery.
Can my order be delivered to a PO Box?
Unfortunately we are unable to deliver to PO Boxes at this time.